If you have added resources to a course or shared them with users in Studio but learners cannot see them in Learnster U, work through this checklist 👇

Checklist: Resources not visible in Learnster U

1. Check that the resource has been shared correctly

Resources must be actively shared with users — simply uploading a file to the Library does not make it visible to learners.

Single resource or collection: go to Library → Resources, find the item, and confirm it has been shared with the correct users or tags. The sharing panel shows who has access.
Course resource: open the course in Studio → go to the Resources tab → confirm the file or collection is listed there.

2. Check that the resource collection is published

If you are using a Resource Collection, it must be set to Published. An unpublished collection is not visible to learners even if it has been shared. Open the collection in Library → Resources → All Collections and check its publish status. A new collection starts as Published; if someone set it to Draft, it and its contents are hidden both in My Resources and in course Resources.

3. Check how the resource was shared — tag vs. direct assignment

If you shared a resource via a tag, confirm the learner actually has that tag assigned to their user account. Go to Studio → Users, open the learner's profile, and check the Tags section. Also note that removing a learner's last tag for an item removes a direct share of that same item too, so share it again if they should keep it.

4. Verify the learner is enrolled in the course (for Course Resources)

The Resources tab on a course page in Learnster U is only visible if the learner is enrolled in the course and the course has resources added to it. If the tab is missing entirely, first confirm the learner is enrolled.

ℹ️ The Resources tab on a course will only appear if at least one resource has been added to the course in Studio. If no resources are added, the tab does not show at all — even for enrolled learners.

5. Ask the learner to refresh their browser

Changes to sharing take effect straight away: the learner sees them the next time they load the page. Ask the learner to reload the page (or do a hard refresh with Ctrl+Shift+R / Cmd+Shift+R).

Still not visible after the checklist?

If you have confirmed all the steps above and resources are still not appearing for learners, contact Learnster support with:

The name of the course and the affected learner(s)
Which sharing method you used (tag / direct / course resource)
A screenshot of the sharing panel showing the resource is shared

Why can't my learners see Resources in Learnster U?