About General Settings
General Settings are settings that are set and configured system-wide. You'll find general settings in Studio > Settings > General. Below you will find descriptions to get some more detailed information about the different settings.
General settings
Workspace name
Normally, this is the company or organization name or equivalent. Can be used as a message code in messages. It's also part of the URL after logging in.
Workspace email
Workspace email can be used as the message short code TRAINING PROVIDER EMAIL in System Messages. However, you would need to be provided DNS records in order to change the sender address for your system message. Read mot about how to receive these DNS keys here.
Phone number
Phone number can be used in notifications using the TRAINING PROVIDER PHONE message short code.
Enable secondary email address for users
Activate to enable your users to have a secondary email address. Secondary email address will only work as an additional receiver of system messages for the particular user.
Language in Learnster U
Default language
The language you choose will be the default system language when a user log in to Learnster U. The default language is also used for notifications unless the learner chooses another language in Learnster U. This means that, for instance, invitation emails will always be sent using the default language.
💡 To change the default language, click on the current language and choose from the dropdown menu.
Available languages
Learners can choose from any activated language in Learnster U. When you activate, for example, English and Swedish; your users can choose between these two system languages in the footer on the course overview page in Learnster U.
ℹ️ Available languages in Learnster U are English (US), English (UK), Swedish, Dutch, Chinese, German, Finnish, Danish, Norwegian, Polish, Lithuanian, Latvian, Estonian, Russian, Spanish, Italian, Czech, Slovak and French.
Note that Learnster Studio is available in English only
Course catalog
Show the course catalog in Learnster U
Activate the course catalog in Learnster U. The course catalog can be used to publish courses in an internal course catalog allowing your learners to apply, or enroll for courses on their own (by interest or as instructed by managers, for instance) without administrators having to specifically assign courses to them.
To make the course catalog work properly, you need to adjust some more settings. Go to Course Catalog to learn more.
Enroll learners automatically by default
Choose the default enrollment setting for courses in the course catalog. If set to automatic, users are enrolled in a course directly. If set to manual, users "apply" to be enrolled for a course, and an administrator or a team manager must approve the enrollment manually.
Enable course suggestions
Allow your users to send course suggestions to their colleagues. This setting only applies to courses that are available in the courses catalog.
ℹ️ The default setting can be overridden individually for each course.
Default settings for course completion
Default completion criteria
With Completion Criteria, you're able to control the criteria for course completion and how the course should behave once it's been completed. Choose between Static, Dynamic, Manual, or Off to use as the default mode for your courses.
💡 You can change the completion criteria for each course under course settings.
Static
In Static mode, course completion is connected to course progress and scheduled events. A course is completed when the user reaches 100% progress and the date of the last completed event has passed. Once a user has reached a completed state, the course will stay completed no matter how course content is changed or added to. Course progress will however stay updated with content changes. Meaning that if new content is added, progress will be recalculated and will go below 100% for previously completed users. But, as stated above, this will not affect the completion status for already completed users.
Static mode should be used for courses where content updates should not affect already completed users course status.
Dynamic
In Dynamic mode, using the same logic as in Static mode, course completion is connected to course progress and scheduled events. A course is completed when the user reaches 100% progress, and the date of the last completed event has passed. But, in Dynamic mode, course completion is always directly connected to user progress, and if a user's progress goes below 100% due to new course content being added, the course will automatically be moved from "Completed" to "In Progress". This means that adding new content to the course will change completed users course status and the course will be automatically moved from the course history to "In Progress".
Dynamic mode should be used for courses where it's important that new course content is completed by both new and old course participants.
Manual
In Manual approval mode, course completion is manually controlled by an administrator or a Content designer. Course progress is tracked the same way as in Static and Dynamic modes but does not affect course completion in any way. Rather, an administrator or a Content designer sets the course as passed or failed for users.
Manual approval should be used when a human should make the judgment whether a course participant has passed the course or not.
Off
In this mode, course progress will not be tracked, and the course can never be completed. This mode is useful if you would like to have a course that can never be completed.
Static progress
Both Static and Manual Approval modes include a "Progress static" toggle. When enabled, learners who have already completed the course will have their progress data frozen at 100%. If new content is added after they completed the course, their progress percentage will not be recalculated.
ℹ️ Static progress toggle only affects learners with a Completed status. Learners who have not yet completed the course will continue to have their progress tracked normally.
Attendance
Enable the possibility for administrators or course instructors to take attendance for scheduled blocks and events. Course attendance is used to record/log attendance on scheduled sessions. To check attendance you need to use the Nelson Instructor App.
Required user attributes
Choose which user attributes are required
Select the fields that should be required to fill in and submit when creating a new, or editing an existing user.
ℹ️ To be able to set Title, Company, or Office as required, you first need to create your own user attributes to choose from. This is done through the settings shown below.
User retention policy
User retention policy (or user data retention policy) is a set of rules that define how long user data is stored before being automatically deleted.
👉 Read a more detailed article about User retention policy
The options explained:
Automatically delete users
Automatically delete users who haven't logged in for a long time
Users who haven't logged in to their Learnster account within the set number of days will be automatically deleted.
Before deletion, they'll receive a warning message titled "Student account is about to be deleted". You can customize the content of this message under Settings > System Messages.
Automatically delete users who never log in
If a user has never logged in after being created in Learnster, their account will be automatically deleted after the set number of days.
Tip: You can view and download a report of users who have never logged in in Studio > Users > Invitations > Never logged in.
Automatically delete deactivated users
Users whose accounts have been manually deactivated (using the Inactive toggle in the top right corner of the User Card) will be automatically deleted after the configured number of days.
Permanently delete users
You can configure how long soft-deleted data is retained before it is permanently deleted. When users are deleted manually, their data is not removed immediately—instead, it is soft deleted and retained in your Learnster database for a grace period (the number of days you set). This prevents accidental data loss.
ℹ️ If you're using the automatic deletion rules above, we recommend setting them to Soft delete to align with this retention setting.
Allowed authentication methods
You have the possibility to have multiple authentications methods in order log in as a user in your Learnster environment, such as SSO and Native Login. Through this setting you are able to select which type of authentication method should be available for Learnster U, Learnster Studio, and Learnster Mobile App.
Workspace email — your support contact address
The Workspace Email field in General Settings is the support or contact email address that appears to your learners in Learnster U and in system notification messages. This is separate from your admin login email.
To change the support email learners see:
Go to Studio → Settings → General Settings.
Update the Workspace Email field.
Save — the change takes effect immediately.
ℹ️ If you also want to change the sender address for Learnster notification emails (the "From" address learners see in their inbox), that requires a separate DNS configuration. Read more here.
How licenses are counted
Your Learnster license is based on the number of active users. To free up license seats:
Deactivating a user is not enough — deactivated users still count toward your license limit. You must delete the user to release the seat.
After deletion, the license count may take a short time to update in General Settings.
If you have a soft-delete retention period configured (see User Retention Policy below), deleted users may still count until the retention window expires and they are permanently removed.
ℹ️ If your license count remains unexpectedly high after deleting users, contact Learnster support to verify user status and trigger a count recalculation.