About course reminders
Use reminders to send messages to your Learners to remind them of start dates, deadlines, or new blocks that have been published. To activate course reminders, go to > Course Settings > Reminders. There are four different reminders that you can use:
ℹ️ For course reminders to be properly sent, the system message "Course Reminders must be enabled. Enable Course Reminders
Course Start
The Course Start reminder will be available if you have at least one scheduled block in your course. By default Learners will be reminded 1 day before the course start date. You can change how many days before the course start date the Learner is reminded.
Course Deadline
To use Course Deadline reminder you first need to set a deadline for your course. This is done in > Course Settings > General > Course Deadline. Turn on Course Deadline and choose a date or amount of days to use as deadline. The First Time Completion Deadline is the timeframe within which learners must complete a course for the first time. This deadline is calculated from the date they are added to the course. Once learners complete the course, they follow the rules for any configured retake or repetition requirements, such as retaking the course a certain number of days before a certificate expires. When a course is marked as "Overdue," it means the learner has passed the set deadline but can still complete the course. To give learners more time, navigate to the course settings, edit the deadline at the course level, and extend it to a new date. Updating the course deadline removes the overdue status for affected learners and allows them to continue progressing within the new timeframe.
Please note: Reminders are sent to Learners where status is not "Completed" - independant of progress Please note: Reminder triggers are not retroactive. Learners added before the configured reminder window (e.g., already past the trigger date) will not receive reminders. To address this, review the enrollment dates of learners and set the deadline relative to their enrollment (e.g., "Deadline X days after enrollment"). Then, configure reminder offsets accordingly.
After Block Published
To use this reminder you need to activate Scheduled Publishing for this block that should trigger the reminder. This is done in Block Settings. Turn on Scheduled Publishing and choose to publish Manually or at Selected date and make sure that you've checked "Yes" under Send message when block is published. This will enable a reminder to be sent to your learners after the block is published.
Block Deadlines
In Block Settings you can also set deadlines for specific blocks. This will enable the Block Deadline reminders. Open Block Settings, click "Yes" under Deadline and pick a date to set as Block Deadline, and check "Yes" under Send Notification. If a learner doesn't complete the block before the block deadline a reminder will be sent out.
Enable Course Reminders
When using reminders, you also have to make sure that you've activated the reminder messages in your general settings. If the system messages are deactivated in your general settings, they will not be sent to your learners. You'll find the settings for the system messages by going to >Settings >System Messages >Course reminders. To ensure effective use of reminders, regularly review and update course deadlines to accommodate learners’ needs. Monitor learner progress and adjust deadlines or reminders as necessary to ensure compliance and completion.
ℹ️ Please note that these settings are only available for admins in Learnster.
