Integrate Microsoft Teams with Learnster and enable seamless communication for courses, teams, and organization-wide discussions. This integration makes learning a natural part of daily workflows, keeping everything accessible within the communication tool your organization already uses.
With MS Teams integration, you can:
Create MS Teams channels in Learnster for courses, Learnster Teams, and company-wide discussions, as well as one-to-one chats.
Give learners instant channel access to course and team chats directly from Learnster U.
Foster a dynamic learning culture by embedding collaboration and knowledge sharing into your team’s daily communication.
View video about MS Teams in Learnster 🎬👇
ℹ️ MS Teams Integration is available only on specific pricing plans or as an add-on. If you're interested, please contact your Customer Success Manager for more information.
Learner Experience of MS Teams in Learnster U
After setting up the integration and syncing users, an MS Teams button appears in the bottom-left corner of Learnster U. Clicking it opens the relevant channels, providing quick access to course chats, Learnster Teams, and general/vendor discussions.
MS Teams button bottom left corner👇
MS Teams in Courses
Within a course, the course channel serves as a dedicated space for discussions, enabling learners and instructors to communicate effortlessly. Clicking the MS Teams button within a course opens the corresponding Teams channel in the MS Teams app, keeping the conversation within an existing workflow.
MS Teams chat easily accessible from a course👇
One-to-one chat with instructor
Learners can chat directly with their course instructor, enabling seamless communication for questions, clarifications, and feedback.
To start a chat, they navigate to the Course Information page.
Hover over the instructor’s name.
Click the three-dot menu.
Select “Message directly on Teams.”
This redirects them to the MS Teams app, where a one-on-one chat with the instructor is automatically created.
One-to-one chat with the instructor👇
MS Teams Overview Button
Outside of courses, the MS Teams button serves as a shortcut to an overview of available channels, enabling learners to stay connected across various discussions. Clicking on any channel opens the corresponding chat in the MS Teams app, ensuring quick and seamless access to all conversations.
Channels are grouped into three sections:
Courses – Displays active course discussions.
Teams – Lists Learnster Team-specific channels for team updates and collaboration.
General – Organization-wide channels for company-wide communication and announcements.
This setup ensures that users can quickly access relevant conversations, fostering engagement and interaction directly within their daily workflow in MS Teams.
MS Teams channels overview in Learnster U 👇
Set up MS Teams integration with Learnster
To integrate MS Teams with Learnster, follow these steps:
1. Configure the Integration in MS Entra
Start by setting up an app in Microsoft Entra to enable the integration.
🔗 Set up an App in Microsoft Entra
2. Add MS Teams Credentials in Learnster
Once the integration is configured in MS Entra, add the MS Teams Credentials in Learnster:
Navigate to Settings > Integrations > Microsoft Teams
Open the MS Teams Credentials tab
Enter the Tenant ID, Client ID, and Client Secret
Once credentials are added, synchronization starts automatically and repeats every 3 hours.
Credentials added to Learnster 👇
3. Verify Sync & Manage Learners
In the Learner Status tab, check the last sync time and view synced learners.
Learners with a Microsoft ID are successfully synced with MS Entra and ready to use MS Teams in Learnster.
Synced learners with Microsoft ID 👇
Create MS Teams channels in Learnster
Learn how to set up MS Teams channels for courses, teams, and organization-wide discussions, enabling seamless communication and collaboration directly within Learnster.
Create a General Channel
A general channel allows all users in your Learnster vendor to join organization-wide discussions and receive updates related to learning and development.
As an Admin or Super Admin:
Go to Settings > Integrations > Microsoft Teams > MS Teams Channel tab.
Click Create Channel.
Enter the channel information. By default, the name is
[Vendor Name]Discussion, but you can rename it before saving the channel or change the name in MS Teams.Add a channel description.
Click Create Channel.
On the channel overview tab:
"Add learners" (checkbox): Automatically adds all learners, including any future learners.
Chat with Individual Users
Go to the Users tab, select users, and click Chat in MS Teams to open a conversation.
Maximum chat size: 250 members.
Chat Based on User Attributes
To create chats based on user attributes, click the MS Teams icon when no users are selected.
Opens the multi-picker, allowing chats based on attributes (e.g., Country Manager).
A group chat is created for users matching the selected attribute.
Maximum chat size: 250 members.
General channel created in Settings > Integrations > Microsoft Teams 👇
Create a Team Channel
Learnster Team-specific channels provide a space for managers to share updates, post announcements, and enable team discussions. Team members can also ask questions and engage in conversations.
As a Team Manager:
Open your team in Learnster U.
Go to the Communication tab and click Create Channel.
By default, the name is [Team Name] Discussion, but this can be changed in MS Teams.
Add a description and click Create Channel.
"Add team members to this channel" (checkbox): Ensures all current and future team members are automatically added.
Syncing Team Members
Users sync every 3 hours.
To manually sync, click the refresh (circle) icon.
If the channel name is changed, force sync using the same icon.
One-on-One Chats with Team Members
Go to the Learners tab, select a learner, and click Chat in Teams to start a private chat.
A Learnster Team channel created in Learnster U 👇
Create a Course Channel
A Course Channel serves as a dedicated space for discussions, making it easier for learners and instructors to collaborate. Clicking the MS Teams button within a course opens the corresponding Teams channel, keeping discussions aligned with learning activities.
As an instructor (or any other course role):
In the course, go to the Communication tab > MS Teams Channel tab.
Click Create Channel.
Enter the channel details. By default, the name is
[Course Name]Discussion, but this can be changed in MS Teams.Add a description and click Create Channel.
"Add learners to this channel" (checkbox): Ensures all current and future course learners are added.
"Add users with course roles to this channel" (checkbox): Automatically adds instructors and other course role users.
Syncing Learners
Learners sync every 3 hours.
To manually sync, click the refresh (circle) icon.
If the channel name is changed, force sync using the same icon.
One-on-One Chats with Learners
Go to the Learners tab, select a learner, and click Chat in Teams to start a private chat.
A Learnster Team channel created in a course👇
Managing MS Teams Integration
Learnster allows you to create a dedicated MS Teams channel for a specific course, team, or vendor (general channel). This provides a shared space for discussions and collaboration.
Creating a Channel
When you create a channel in Learnster, it will be:
Accessible to all members of the course or team in Learnster
Owned by you in MS Teams (only users synced with MS Entra can create channels)
Pre-named using this format: <course/team/vendor name> – discussion
ℹ️ Note: Any user can edit a channel after it's created.
How MS Teams Handles Teams & Channels
Team Creation
A new team is automatically created in MS Teams.
Learnster stores the default channel ID for easy redirection.
Editing Team Details:
Team names and descriptions cannot be edited in Learnster after creation.
To update them, make changes directly in MS Teams and sync them back to Learnster by clicking the "Sync" button.
ℹ️ Important: Syncing only happens when you manually press the button.
Syncing Users with MS Teams
Learnster automatically syncs users between courses, teams, vendors, and their MS Teams channels.
User Sync Options:
Add Learners to the Channel → Adds all course learners, team members, or vendor users.
Add Users with Roles to the Channel → Adds only users with specific roles in the course or team.
ℹ️ Note: Learnster only adds members to the channel—it does not remove them.
What Happens in MS Teams?
All synced users will be added as team members in MS Teams.
Unlinking an MS Teams Channel
If needed, you can unlink an MS Teams channel from a course, team, or vendor in Learnster. This removes the connection in Learnster but does not delete the channel in MS Teams.
To unlink, go to the channel settings in Learnster and select "Unlink."